Question 1

HOW LONG WILL IT TAKE TO FOR MY ORDER TO BE SHIPPED?

Accepted Answer

Due to COVID-19, deliveries may be delayed due to the high influx of orders worldwide. Domestic orders for stock products received in the morning Mon - Thursday are dispatched on the same day and any orders received after 12pm will be dispatched the following day. International Orders for stock products received by 11:00am will be dispatched same day. Orders placed over the weekend will be processed on the following Monday.
Please note any customised orders will vary in timeframes and one of our friendly staff members will contact you.

Question 2

WHAT SHIPPING METHODS ARE AVAILABLE?

Accepted Answer

We offer a range of shipping services depending on the weight, your location and how fast you want your purchase.
 
Small Items (5kgs or less)
  - Australia Post - Express Post Parcel*
  - Toll - Airbag*
Large Items (Above 5kgs)
  - Toll Road Freight*
  - Toll Air Freight*
  - TNT Road Freight*
  - TNT Air Freight*
  - DHL Global Logistics - Worldwide
 
*Australia wide
 
For items under 5KG we recommend Express Post Satchels and they are ideal for delivery to P.O. Boxes and addresses in the Northern Territory.
 
For items over 5KG shipping with Toll Ipec Road is generally a reliable low cost nationwide service. Typical delivery times are 1 Day to Adelaide and Sydney, 2 Days to Brisbane and 5 Days to Perth.
 
For more urgent shipments we offer Toll Priority, Cost is based on weight and postcode. The Toll Priority Service is classed on an overnight delivery to Capital Cities and Major Regional Centres. Delivery to remote locations will take longer and more accurate delivery times can be obtained by contacting us.

Question 3

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

We currently offer shipping to all locations around the globe including the USA, Canada, and New Zealand.
 
International Orders are shipped via DHL Express. Freight costs are based on weight and location. International Orders can only be delivered to a physical addresses and not a Post Office box.
 
All International Orders are shipped Duty Unpaid. The Receiver is liable for any duty, taxes and costs associated with importing goods into the country.

Question 4

CAN I SHIP TO A PO BOX?

Accepted Answer

Yes you can but only orders which fit in an Australia Express Post Parcel (Less than 5 kgs). Airbags & Air/ Road Freight will need to be addressed to a business location.

Question 5

CAN I PICK UP MY ORDER?

Accepted Answer

No, sorry pickup is not available.

Question 6

CAN I USE MY OWN SHIPPING ACCOUNT?

Accepted Answer

No, sorry you cannot use your own shipping account.

Question 7

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Accepted Answer

No, you can't change your delivery address once your order has been placed. On you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order (at your own expense). Please contact the carrier directly.

Question 8

WHAT PAYMENT METHODS ARE ACCEPTED?

Accepted Answer

We accept Mastercard, Visa, AMEX, EFT Bank Deposit and Paypal. When you pay by credit card your order will be processed straight away. If paying via paypal or EFT the transaction will need to be cleared before your order can be processed. This method can take up to 5 business days.

Question 9

DO YOU CHARGE CREDIT CARD FEES?

Accepted Answer

To keep our prices as low as possible we have a surcharge of 1.8% on credit cards.

Question 10

MY CREDIT CARD DETAILS ARE NOT BEING ACCEPTED. WHAT'S WRONG?

Accepted Answer

Please check the details you've entered online and make sure that:
Your credit card number is correct with no extra spaces
Your name must appear exactly as it displays on the card
If you're still experiencing difficulties, please check with your bank or financial institution.

Question 11

WHY WAS MY CREDIT CARD DECLINED?

Accepted Answer

If your credit card was declined, the reason is most likely due to insufficient funds as you may have reached your maximum credit limit.
 
Please contact your financial institution.

Question 12

WHAT IS PAYPAL AND HOW DO I SIGN UP?

Accepted Answer

Paypal is an online payment method that allows you to make fast, safe and easy payment without disclosing your credit card or other financial information to the merchant. You can create a free Paypal account here.

Question 13

I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT. CAN YOU HELP?

Accepted Answer

Unfortunately, we can't assist with Paypal account problems. If you have issues with your PayPal account, please contact PayPal Customer Service.

Question 14

DO I HAVE TO ORDER ONLINE OR CAN I ORDER OVER THE PHONE?

Accepted Answer

Ordering online is easy way to browse our full catalogue range of water truck parts. However, ordering over the phone is not avail

Question 15

HOW DO I PLACE AN ORDER?

Accepted Answer

Search using keywords in the 'search products' section, or browse the site for the items you would like to buy.
 
Select the items, quantity and variant (size,style etc) and click 'add to your cart'
 
Click on the shopping cart to review your order
 
Check the box to agree with our terms and conditions
 
Click “Proceed to Checkout” and enter your delivery details
 
Select your shipping method
 
Click “Continue to Payment” and enter your payment details
 
Choose to pay by credit card, Paypal or Bank Deposit and securely enter your details
 
Click 'Pay Now'
 
Once payment has been confirmed, you will receive an order confirmation email from Discount Water Truck Parts with your order number and tax invoice.

Question 16

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Accepted Answer

No, you can purchase as a guest user, however we recommend having an account as it will make it easier to view your history's transaction so you are able to review what your have purchased in the past making it easier to purchase in the future.

Question 17

HOW CAN I CANCEL OR CHANGE MY ORDER?

Accepted Answer

No, you’re unable to change or cancel your order once it’s been placed.

Question 18

HOW CAN I TRACK MY ORDER?

Accepted Answer

Once your items have been sent you can track the status of your order by using the tracking information provided in your shipping confirmation email.
 
  - Click on the 'Track Package' button in your shipping confirmation email.
  - Hold tight - the tracking number may take up to 1 business day to become active.
  - If you are missing your shipping confirmation email please check your junk/spam folder

Question 19

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Accepted Answer

While we try our best to keep everything available at all times, occasionally we will temporarily run out of something. You will be able to place a backorder online and we will notify you and give you a timeframe on the expected availability (when possible). We we still ship out all the in-stock items immediately and then work with our vendors to get your remaining parts as soon as possible.

Question 20

WHAT ARE YOUR OPERATIONAL HOURS?

Accepted Answer

Our business hours are 24 hours a day 365 days/year

Question 21

DO YOU SERVE INTERNATIONAL CUSTOMERS?

Accepted Answer

Yes, we are happy to serve your water truck needs wherever you are in the world. We ship world wide using DHL as our chosen global freight company ensuring your items arrive safe and sound.

Question 22

HOW CAN I SIGN UP TO DISCOUNT WATER TRUCK PARTS EMAILS?

Accepted Answer

All you need to do is scroll down to the bottom on this page and enter your email address under the Newsletter Signup and click the 'Sign me up" button.

Question 23

HOW CAN I UNSUBSCRIBE TO THE DISCOUNT WATER TRUCK PARTS EMAILS?

Accepted Answer

We are sad to hear you go but you can come back and join us anytime. To unsubscribe refer to the footer area of the latest email in your inbox. Click the link that reads 'To unsubscribe from our email please click here.'

Question 24

HOW DO I FIND MY TAX INVOICE?

Accepted Answer

For online orders, your tax invoice is the original confirmation email you received after placing your order.

Question 25

WHERE CAN I FIND YOUR ABN OR ACN?

Accepted Answer

ABN: 67 102 925 119
 
ACN: 102 925 119

Question 26

DO YOU HAVE A PRODUCT WARRANTY?

Accepted Answer

Please read our warranty and returns policy's page.

Question 27

HOW DO I FIND MY TAX INVOICE?

Accepted Answer

For online orders, your tax invoice is the original confirmation email you received after placing your order.

Question 28

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Accepted Answer

You can contact us via the 'Chat with us' email us at bubble on the lower right hand side of the screen, or email us at sales@discountwatertruckparts.com
 
We will be happy to answer any of your water truck part needs.

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO FOR MY ORDER TO BE SHIPPED?

WHAT SHIPPING METHODS ARE AVAILABLE?

DO YOU SHIP INTERNATIONALLY?

CAN I SHIP TO A PO BOX?

CAN I PICK UP MY ORDER?

CAN I USE MY OWN SHIPPING ACCOUNT?

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?

WHAT PAYMENT METHODS ARE ACCEPTED?

DO YOU CHARGE CREDIT CARD FEES?

MY CREDIT CARD DETAILS ARE NOT BEING ACCEPTED. WHAT'S WRONG?

WHY WAS MY CREDIT CARD DECLINED?

WHAT IS PAYPAL AND HOW DO I SIGN UP?

I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT. CAN YOU HELP?

DO I HAVE TO ORDER ONLINE OR CAN I ORDER OVER THE PHONE?

HOW DO I PLACE AN ORDER?

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

HOW CAN I TRACK MY ORDER?

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

WHAT ARE YOUR OPERATIONAL HOURS?

DO YOU SERVE INTERNATIONAL CUSTOMERS?

HOW CAN I SIGN UP TO DISCOUNT WATER TRUCK PARTS EMAILS?

HOW CAN I UNSUBSCRIBE TO THE DISCOUNT WATER TRUCK PARTS EMAILS?

HOW DO I FIND MY TAX INVOICE?

WHERE CAN I FIND YOUR ABN OR ACN?

DO YOU HAVE A PRODUCT WARRANTY?

HOW DO I FIND MY TAX INVOICE?

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?